Picture of David Harkins

David Harkins

Dr. David L. Harkins is a social scientist who studies the human experience in systems and culture. He writes and speaks as a public thinker, tracing how people and organizations make sense of change when familiar patterns no longer hold. His advisory work grows out of that inquiry, helping leaders notice what their environments are asking of them and respond with clarity and care.

Residual Customer Value Calculator

The Residual Customer Value Calculator helps to estimate the value a single customer for your company over his/her lifetime.

The purpose of this calculator is not to create a defined and tangible customer value equation; rather, it’s to simply provide a way to estimate what a single customer might be worth based on the average purchase, the number of times he/she purchases during a year, and how many people this individual this person may influence.

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