People. Culture. Humanity.

Making sense of how people and culture shape change.

We’re living through a moment when many of the assumptions that once guided our institutions, organizations, and shared lives no longer hold.

This space is for people trying to think clearly about what’s changing and how we move forward together.

People. Culture. Humanity.

Making sense of how people and culture shape change.

We’re living through a moment when many of the assumptions that once guided our institutions, organizations, and shared lives no longer hold.

This space is for people trying to think clearly about what’s changing and how we move forward together

How I make sense of change

Thinking in public

Organizational Process, Behavior, and Technology are Equally Critical for CRM Success

Organizational Process, Behavior, and Technology are Equally Critical for CRM Success

Adopting a customer-centered marketing strategy sounds simple. Focusing on the customers’ needs, values, and expectations and subsequently providing value for the customers is a goal to which many companies aspire. But too few deliver.

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