Empathy, courtesy, language proficiency, are among those skills that bring cohesiveness to the company. In the absence of tools that attempt to measure soft skills, you, like many other managers, might interview others by assessing their “ability to do the job.” In doing so, you are likely assessing only their hard skills. Rarely do you see a job description that includes, “Must work and play well with others.” And if you do, how will you assess and measure that skill?
