Dave Harkins » Uncategorized

Thank you for your support*

Dave Harkins — Thu, 06 Nov 2008 23:44:59 +0000

When I relaunched my blog a few weeks ago, several people asked me to re-post some of my older writings. I’ve accommodated that request with a few that were still relevant. I’ve added them here, marking the date of the post as the date of the original writing. I will also add some of my public presentations and whitepapers from the past as soon as a can locate electronic copies.

My sincere thanks to all of you who have returned to reading my blog, especially after such a very long absence.

*With apologies to the late Hal Riney and his Bartles & James characters.

Thank you for your support* | Dave Harkins

PRESENTATION: Piloting a CRM Initiative

Dave Harkins — Wed, 24 Jul 2002 01:59:20 +0000

Piloting a CRM Initiative: Balancing People Process and Technology

Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.

Delivered July 23, 2002, National Center for Database Marketing
Presented with Melissa Rehfus, Vice President, Marketing, Blue Cross Blue Shield of Florida

(Click the link below to access the PDF file)

Piloting a CRM Initiative

PRESENTATION: Piloting a CRM Initiative | Dave Harkins