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	<title>Dave Harkins &#187; Presentation</title>
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	<link>http://www.davidharkins.com</link>
	<description>standing for possibilities &#124; motivation, marketing &#38; change</description>
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		<title>PRESENTATION: Making Your Mission Matter Again</title>
		<link>http://www.davidharkins.com/presentation/making-nonprofit-mission-matter/</link>
		<comments>http://www.davidharkins.com/presentation/making-nonprofit-mission-matter/#comments</comments>
		<pubDate>Sun, 12 Dec 2010 17:08:16 +0000</pubDate>
		<dc:creator>Dave Harkins</dc:creator>
				<category><![CDATA[Presentation]]></category>
		<category><![CDATA[Baby Boomers]]></category>
		<category><![CDATA[Boomers]]></category>
		<category><![CDATA[Brand conversations]]></category>
		<category><![CDATA[brand interactions]]></category>
		<category><![CDATA[Cultural Change]]></category>
		<category><![CDATA[Generation X]]></category>
		<category><![CDATA[Millennials]]></category>
		<category><![CDATA[Non-Profit Brands]]></category>
		<category><![CDATA[Non-Profit Fundraising]]></category>
<category>baby boomers</category><category>generation x</category><category>generation y</category><category>geny</category><category>matures</category><category>Millennial Generation</category><category>nonprofit</category><category>presentations</category>
		<guid isPermaLink="false">http://www.davidharkins.com/?p=764</guid>
		<description><![CDATA[<p><p>My presentation from NextGen:Charity, November 2010. Contact me directly if you would like more information about this presentation.</p> <a title="Making Your Mission Matter Again" href="http://www.slideshare.net/dharkins/making-your-mission-matter-again-6129275">Making Your Mission Matter Again</a></p> View more <a href="http://www.slideshare.net/">presentations</a> from <a href="http://www.slideshare.net/dharkins">Dave Harkins</a>. <i></i></p><p><a href="http://www.davidharkins.com/presentation/making-nonprofit-mission-matter/">PRESENTATION: Making Your Mission Matter Again</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></description>
			<content:encoded><![CDATA[<p>My presentation from NextGen:Charity, November 2010. Contact me directly if you would like more information about this presentation.</p>
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<div style="padding: 5px 0 12px;">View more <a href="http://www.slideshare.net/">presentations</a> from <a href="http://www.slideshare.net/dharkins">Dave Harkins</a>.</div>
</div>
<i></i><p><a href="http://www.davidharkins.com/presentation/making-nonprofit-mission-matter/">PRESENTATION: Making Your Mission Matter Again</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></content:encoded>
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		<title>PRESENTATION: Keeping Promises</title>
		<link>http://www.davidharkins.com/brands/presentation-keeping-promises-how-to-set-and-meet-your-customer-expectations/</link>
		<comments>http://www.davidharkins.com/brands/presentation-keeping-promises-how-to-set-and-meet-your-customer-expectations/#comments</comments>
		<pubDate>Wed, 30 Jul 2003 02:36:11 +0000</pubDate>
		<dc:creator>Dave Harkins</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Cultural Change]]></category>
		<category><![CDATA[Customer Promise]]></category>
		<category><![CDATA[Presentation]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.davidharkins.com/?p=107</guid>
		<description><![CDATA[<p><p>Keeping Promises</p> <p>Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.</p> <a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" title="Keeping Promises" href="http://www.slideshare.net/dharkins/keeping-promises-presentation?type=powerpoint">Keeping Promises [...]</p><p><a href="http://www.davidharkins.com/brands/presentation-keeping-promises-how-to-set-and-meet-your-customer-expectations/">PRESENTATION: Keeping Promises</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></description>
			<content:encoded><![CDATA[<p>Keeping Promises</p>
<p>Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.<span id="more-107"></span></p>
<div id="__ss_732993" style="width: 425px; text-align: left;"><a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" title="Keeping Promises" href="http://www.slideshare.net/dharkins/keeping-promises-presentation?type=powerpoint">Keeping Promises &#8211; Delivered July 29, 2003, National Center for Database Marketing</a></div>
<p style="text-align: center;"><object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="425" height="355" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><param name="src" value="http://static.slideshare.net/swf/ssplayer2.swf?doc=keeping-promises-1226111558688069-8&amp;rel=0&amp;stripped_title=keeping-promises-presentation" /><embed type="application/x-shockwave-flash" width="425" height="355" src="http://static.slideshare.net/swf/ssplayer2.swf?doc=keeping-promises-1226111558688069-8&amp;rel=0&amp;stripped_title=keeping-promises-presentation" allowscriptaccess="always" allowfullscreen="true"></embed></object></p>
<i></i><p><a href="http://www.davidharkins.com/brands/presentation-keeping-promises-how-to-set-and-meet-your-customer-expectations/">PRESENTATION: Keeping Promises</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></content:encoded>
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		<title>PRESENTATION: Inside the customer&#8217;s mind</title>
		<link>http://www.davidharkins.com/brands/presentation-inside-the-customer%e2%80%99s-mind-a-framework-for-building-profitable-customer-relationships/</link>
		<comments>http://www.davidharkins.com/brands/presentation-inside-the-customer%e2%80%99s-mind-a-framework-for-building-profitable-customer-relationships/#comments</comments>
		<pubDate>Tue, 29 Jul 2003 02:38:29 +0000</pubDate>
		<dc:creator>Dave Harkins</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Customer Promise]]></category>
		<category><![CDATA[Presentation]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[CRM]]></category>

		<guid isPermaLink="false">http://www.davidharkins.com/?p=109</guid>
		<description><![CDATA[<p><p>Inside the customer&#8217;s mind &#8211; A framework for creating profitable customer relationships</p> <p>Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.</p> [...]</p><p><a href="http://www.davidharkins.com/brands/presentation-inside-the-customer%e2%80%99s-mind-a-framework-for-building-profitable-customer-relationships/">PRESENTATION: Inside the customer&#8217;s mind</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></description>
			<content:encoded><![CDATA[<p>Inside the customer&#8217;s mind &#8211; A framework for creating profitable customer relationships</p>
<p>Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.<span id="more-109"></span></p>
<div id="__ss_732992" style="width: 425px; text-align: left;"><a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" title="Inside The Customers Mind" href="http://www.slideshare.net/dharkins/inside-the-customers-mind-presentation?type=powerpoint">Inside The Customers Mind &#8211; Delivered July 28, 2003, National Center for Database Marketing</a></div>
<p style="text-align: center;"><object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="425" height="355" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><param name="src" value="http://static.slideshare.net/swf/ssplayer2.swf?doc=inside-the-customers-mind-1226111553397829-8&amp;rel=0&amp;stripped_title=inside-the-customers-mind-presentation" /><embed type="application/x-shockwave-flash" width="425" height="355" src="http://static.slideshare.net/swf/ssplayer2.swf?doc=inside-the-customers-mind-1226111553397829-8&amp;rel=0&amp;stripped_title=inside-the-customers-mind-presentation" allowscriptaccess="always" allowfullscreen="true"></embed></object>
</p>
<p style="text-align: center;">
<i></i><p><a href="http://www.davidharkins.com/brands/presentation-inside-the-customer%e2%80%99s-mind-a-framework-for-building-profitable-customer-relationships/">PRESENTATION: Inside the customer&#8217;s mind</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></content:encoded>
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		<title>PRESENTATION: Marketing Out of the Box</title>
		<link>http://www.davidharkins.com/change/presentation-marketing-out-of-the-box/</link>
		<comments>http://www.davidharkins.com/change/presentation-marketing-out-of-the-box/#comments</comments>
		<pubDate>Fri, 18 Apr 2003 02:25:40 +0000</pubDate>
		<dc:creator>Dave Harkins</dc:creator>
				<category><![CDATA[Cultural Change]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Presentation]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Wireless]]></category>

		<guid isPermaLink="false">http://www.davidharkins.com/?p=103</guid>
		<description><![CDATA[<p><p>Marketing Out of the Box</p> <p>Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.</p> <a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" title="Marketing [...]</p><p><a href="http://www.davidharkins.com/change/presentation-marketing-out-of-the-box/">PRESENTATION: Marketing Out of the Box</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></description>
			<content:encoded><![CDATA[<p>Marketing Out of the Box</p>
<p>Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.<span id="more-103"></span></p>
<div id="__ss_732975" style="width: 425px; text-align: left;"><a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" title="Marketing out of the Box" href="http://www.slideshare.net/dharkins/marketing-out-of-the-box-presentation?type=powerpoint">Marketing out of the Box &#8211; Internet World, April 17, 2003</a></div>
<p style="text-align: center;"><object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="425" height="355" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><param name="src" value="http://static.slideshare.net/swf/ssplayer2.swf?doc=iwmarketingoutofthebox0403final-1226110846717931-9&amp;rel=0&amp;stripped_title=marketing-out-of-the-box-presentation" /><embed type="application/x-shockwave-flash" width="425" height="355" src="http://static.slideshare.net/swf/ssplayer2.swf?doc=iwmarketingoutofthebox0403final-1226110846717931-9&amp;rel=0&amp;stripped_title=marketing-out-of-the-box-presentation" allowscriptaccess="always" allowfullscreen="true"></embed></object></p>
<i></i><p><a href="http://www.davidharkins.com/change/presentation-marketing-out-of-the-box/">PRESENTATION: Marketing Out of the Box</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></content:encoded>
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		<title>PRESENTATION: Finance, Fundraising and Technology</title>
		<link>http://www.davidharkins.com/strategy/presentation-finance-fundraising-and-technologybeyond-the-bottom-line/</link>
		<comments>http://www.davidharkins.com/strategy/presentation-finance-fundraising-and-technologybeyond-the-bottom-line/#comments</comments>
		<pubDate>Sun, 06 Apr 2003 02:07:37 +0000</pubDate>
		<dc:creator>Dave Harkins</dc:creator>
				<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Presentation]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Non-Profit Fundraising]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://www.davidharkins.com/?p=101</guid>
		<description><![CDATA[<p><p>Finance, Fundraising and Technology:Beyond the Bottom Line</p> <p>Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.</p> <a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px [...]</p><p><a href="http://www.davidharkins.com/strategy/presentation-finance-fundraising-and-technologybeyond-the-bottom-line/">PRESENTATION: Finance, Fundraising and Technology</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></description>
			<content:encoded><![CDATA[<p>Finance, Fundraising and Technology:Beyond the Bottom Line</p>
<p>Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.<span id="more-101"></span></p>
<div id="__ss_732973" style="width: 425px;"><a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" title="Finance, Fundraising and Technology:Beyond the Bottom Line" href="http://www.slideshare.net/dharkins/finance-fundraising-and-technologybeyond-the-bottom-line-presentation?type=powerpoint">Finance, Fundraising and Technology:Beyond the Bottom Line &#8211; Alzheimer&#8217;s Association Finance Directors Meeting, April 2003<br />
</a></div>
<p style="text-align: center;"><object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="425" height="355" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><param name="src" value="http://static.slideshare.net/swf/ssplayer2.swf?doc=alz040503finalnn-1226110645048652-9&amp;stripped_title=finance-fundraising-and-technologybeyond-the-bottom-line-presentation" /><embed type="application/x-shockwave-flash" width="425" height="355" src="http://static.slideshare.net/swf/ssplayer2.swf?doc=alz040503finalnn-1226110645048652-9&amp;stripped_title=finance-fundraising-and-technologybeyond-the-bottom-line-presentation" allowscriptaccess="always" allowfullscreen="true"></embed></object></p>
<i></i><p><a href="http://www.davidharkins.com/strategy/presentation-finance-fundraising-and-technologybeyond-the-bottom-line/">PRESENTATION: Finance, Fundraising and Technology</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></content:encoded>
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		<title>PRESENTATION: Improving the bottom line</title>
		<link>http://www.davidharkins.com/presentation/improving-the-bottom-line-a-case-study-in-direct-marketing-list-management/</link>
		<comments>http://www.davidharkins.com/presentation/improving-the-bottom-line-a-case-study-in-direct-marketing-list-management/#comments</comments>
		<pubDate>Thu, 12 Dec 2002 01:17:24 +0000</pubDate>
		<dc:creator>Dave Harkins</dc:creator>
				<category><![CDATA[Presentation]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Direct Marketing]]></category>

		<guid isPermaLink="false">http://www.davidharkins.com/?p=82</guid>
		<description><![CDATA[<p><p>Improving the bottom line: A case study in direct marketing list management</p> <p>Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.</p> [...]</p><p><a href="http://www.davidharkins.com/presentation/improving-the-bottom-line-a-case-study-in-direct-marketing-list-management/">PRESENTATION: Improving the bottom line</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></description>
			<content:encoded><![CDATA[<p>Improving the bottom line: A case study in direct marketing list management</p>
<p>Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.</p>
<p><span id="more-82"></span>Delivered December 11, 2002, National Center for Database Marketing<br />
Presented with Trisha Lacey, Microsoft Corporation</p>
<p><a style="margin: 12px auto 6px auto; font-family: Helvetica,Arial,Sans-serif; font-style: normal; font-variant: normal; font-weight: normal; font-size: 14px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; display: block; text-decoration: underline;" title="View Improving the Bottom Line document on Scribd" href="http://www.scribd.com/doc/8531641/Improving-the-Bottom-Line">Improving the Bottom Line</a> <object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="100%" height="500" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="id" value="doc_437893887119342" /><param name="name" value="doc_437893887119342" /><param name="align" value="middle" /><param name="quality" value="high" /><param name="play" value="true" /><param name="loop" value="true" /><param name="scale" value="showall" /><param name="wmode" value="opaque" /><param name="devicefont" value="false" /><param name="bgcolor" value="#ffffff" /><param name="menu" value="true" /><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><param name="salign" /><param name="src" value="http://documents.scribd.com/ScribdViewer.swf?document_id=8531641&amp;access_key=key-1230mtlfo3ly3lwjnqmt&amp;page=1&amp;version=1&amp;viewMode=" /><embed id="doc_437893887119342" type="application/x-shockwave-flash" width="100%" height="500" src="http://documents.scribd.com/ScribdViewer.swf?document_id=8531641&amp;access_key=key-1230mtlfo3ly3lwjnqmt&amp;page=1&amp;version=1&amp;viewMode=" allowscriptaccess="always" allowfullscreen="true" menu="true" bgcolor="#ffffff" devicefont="false" wmode="opaque" scale="showall" loop="true" play="true" quality="high" align="middle" name="doc_437893887119342"></embed></object></p>
<div style="margin: 6px auto 3px auto; font-family: Helvetica,Arial,Sans-serif; font-style: normal; font-variant: normal; font-weight: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; display: block;"><a style="text-decoration: underline;" href="http://www.scribd.com/upload">Publish at Scribd</a> or <a style="text-decoration: underline;" href="http://www.scribd.com/browse">explore</a> others:		  <a style="text-decoration: underline;" href="http://www.scribd.com/browse?c=132-marketing">Marketing</a> <a style="text-decoration: underline;" href="http://www.scribd.com/browse?c=123-business">Business</a></div>
<i></i><p><a href="http://www.davidharkins.com/presentation/improving-the-bottom-line-a-case-study-in-direct-marketing-list-management/">PRESENTATION: Improving the bottom line</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></content:encoded>
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		<title>PRESENTATION: Piloting a CRM Initiative</title>
		<link>http://www.davidharkins.com/uncategorized/presentation-piloting-a-crm-initiative/</link>
		<comments>http://www.davidharkins.com/uncategorized/presentation-piloting-a-crm-initiative/#comments</comments>
		<pubDate>Wed, 24 Jul 2002 01:59:20 +0000</pubDate>
		<dc:creator>Dave Harkins</dc:creator>
				<category><![CDATA[Change Management]]></category>
		<category><![CDATA[Cultural Change]]></category>
		<category><![CDATA[Demographics]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Presentation]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[CRM]]></category>

		<guid isPermaLink="false">http://www.davidharkins.com/?p=92</guid>
		<description><![CDATA[<p><p>Piloting a CRM Initiative: Balancing People Process and Technology</p> <p>Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.</p> <p>Delivered July 23, [...]</p><p><a href="http://www.davidharkins.com/uncategorized/presentation-piloting-a-crm-initiative/">PRESENTATION: Piloting a CRM Initiative</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></description>
			<content:encoded><![CDATA[<p>Piloting a CRM Initiative: Balancing People Process and Technology</p>
<p>Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.</p>
<p><span id="more-92"></span>Delivered July 23, 2002, National Center for Database Marketing<br />
Presented with Melissa Rehfus, Vice President, Marketing, Blue Cross Blue Shield of Florida</p>
<p>(Click the link below to access the PDF file)</p>
<p><a href="http://www.davidharkins.com/wp-content/uploads/2008/11/piloting-the-crm-initiative_072302.pdf">Piloting a CRM Initiative</a></p>
<i></i><p><a href="http://www.davidharkins.com/uncategorized/presentation-piloting-a-crm-initiative/">PRESENTATION: Piloting a CRM Initiative</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></content:encoded>
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		<title>PRESENTATION: Developing a Continuity of Contact Program</title>
		<link>http://www.davidharkins.com/brands/presentation-developing-a-continuity-of-contact-program/</link>
		<comments>http://www.davidharkins.com/brands/presentation-developing-a-continuity-of-contact-program/#comments</comments>
		<pubDate>Tue, 23 Jul 2002 01:45:22 +0000</pubDate>
		<dc:creator>Dave Harkins</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Customer Promise]]></category>
		<category><![CDATA[Presentation]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Direct Marketing]]></category>

		<guid isPermaLink="false">http://www.davidharkins.com/?p=88</guid>
		<description><![CDATA[<p><p>Developing a Continuity of Contact Program</p> <p>Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.</p> <p></p> <p>Delivered with Cindy Tanton, Director, [...]</p><p><a href="http://www.davidharkins.com/brands/presentation-developing-a-continuity-of-contact-program/">PRESENTATION: Developing a Continuity of Contact Program</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></description>
			<content:encoded><![CDATA[<p>Developing a Continuity of Contact Program</p>
<p>Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.</p>
<p><span id="more-88"></span></p>
<p>Delivered with Cindy Tanton, Director, Database Marketing, Blue Cross Blue Shield of Florida</p>
<p><a style="margin: 12px auto 6px auto; font-family: Helvetica,Arial,Sans-serif; font-style: normal; font-variant: normal; font-weight: normal; font-size: 14px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; display: block; text-decoration: underline;" title="View Developing Continuity of Contact Program document on Scribd" href="http://www.scribd.com/doc/8531639/Developing-Continutiy-of-Contact-Program">Developing Continuity of Contact Program</a> <object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="100%" height="500" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="id" value="doc_735783968030290" /><param name="name" value="doc_735783968030290" /><param name="align" value="middle" /><param name="quality" value="high" /><param name="play" value="true" /><param name="loop" value="true" /><param name="scale" value="showall" /><param name="wmode" value="opaque" /><param name="devicefont" value="false" /><param name="bgcolor" value="#ffffff" /><param name="menu" value="true" /><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><param name="salign" /><param name="src" value="http://documents.scribd.com/ScribdViewer.swf?document_id=8531639&amp;access_key=key-28al8z4519mku16sv33d&amp;page=1&amp;version=1&amp;viewMode=" /><embed id="doc_735783968030290" type="application/x-shockwave-flash" width="100%" height="500" src="http://documents.scribd.com/ScribdViewer.swf?document_id=8531639&amp;access_key=key-28al8z4519mku16sv33d&amp;page=1&amp;version=1&amp;viewMode=" allowscriptaccess="always" allowfullscreen="true" menu="true" bgcolor="#ffffff" devicefont="false" wmode="opaque" scale="showall" loop="true" play="true" quality="high" align="middle" name="doc_735783968030290"></embed></object></p>
<div style="margin: 6px auto 3px auto; font-family: Helvetica,Arial,Sans-serif; font-style: normal; font-variant: normal; font-weight: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; display: block;"><a style="text-decoration: underline;" href="http://www.scribd.com/upload">Publish at Scribd</a> or <a style="text-decoration: underline;" href="http://www.scribd.com/browse">explore</a> others:		  <a style="text-decoration: underline;" href="http://www.scribd.com/browse?c=132-marketing">Marketing</a> <a style="text-decoration: underline;" href="http://www.scribd.com/browse?c=123-business">Business</a></div>
<i></i><p><a href="http://www.davidharkins.com/brands/presentation-developing-a-continuity-of-contact-program/">PRESENTATION: Developing a Continuity of Contact Program</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></content:encoded>
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		<title>PRESENTATION: Updating your personal skill-set for CRM</title>
		<link>http://www.davidharkins.com/presentation/presentation-updating-your-skill-set-for-crm-how-to-achieve-personal-success/</link>
		<comments>http://www.davidharkins.com/presentation/presentation-updating-your-skill-set-for-crm-how-to-achieve-personal-success/#comments</comments>
		<pubDate>Wed, 22 May 2002 01:24:26 +0000</pubDate>
		<dc:creator>Dave Harkins</dc:creator>
				<category><![CDATA[Presentation]]></category>
		<category><![CDATA[Career]]></category>
		<category><![CDATA[CRM]]></category>

		<guid isPermaLink="false">http://www.davidharkins.com/?p=84</guid>
		<description><![CDATA[<p><p>Updating your skill-set for CRM: How to achieve personal success</p> <p>Please note that this presentation is Dave Harkins&#8217; work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.</p> <p><a style="margin: [...]</p><p><a href="http://www.davidharkins.com/presentation/presentation-updating-your-skill-set-for-crm-how-to-achieve-personal-success/">PRESENTATION: Updating your personal skill-set for CRM</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></description>
			<content:encoded><![CDATA[<p>Updating your skill-set for CRM: How to achieve personal success</p>
<p>Please note that this presentation is Dave Harkins&#8217; work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.</p>
<p><a style="margin: 12px auto 6px auto; font-family: Helvetica,Arial,Sans-serif; font-style: normal; font-variant: normal; font-weight: normal; font-size: 14px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; display: block; text-decoration: underline;" title="View Updating Your Personal Skillsets document on Scribd" href="http://www.scribd.com/doc/8531642/Updating-Your-Personal-Skillsets">Updating Your Personal Skillset</a> <object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="100%" height="500" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="id" value="doc_253847404842253" /><param name="name" value="doc_253847404842253" /><param name="align" value="middle" /><param name="quality" value="high" /><param name="play" value="true" /><param name="loop" value="true" /><param name="scale" value="showall" /><param name="wmode" value="opaque" /><param name="devicefont" value="false" /><param name="bgcolor" value="#ffffff" /><param name="menu" value="true" /><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><param name="salign" /><param name="src" value="http://documents.scribd.com/ScribdViewer.swf?document_id=8531642&amp;access_key=key-rzdk7xbbg1ybt5o1yyq&amp;page=1&amp;version=1&amp;viewMode=" /><embed id="doc_253847404842253" type="application/x-shockwave-flash" width="100%" height="500" src="http://documents.scribd.com/ScribdViewer.swf?document_id=8531642&amp;access_key=key-rzdk7xbbg1ybt5o1yyq&amp;page=1&amp;version=1&amp;viewMode=" allowscriptaccess="always" allowfullscreen="true" menu="true" bgcolor="#ffffff" devicefont="false" wmode="opaque" scale="showall" loop="true" play="true" quality="high" align="middle" name="doc_253847404842253"></embed></object></p>
<div style="margin: 6px auto 3px auto; font-family: Helvetica,Arial,Sans-serif; font-style: normal; font-variant: normal; font-weight: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; display: block;"><a style="text-decoration: underline;" href="http://www.scribd.com/upload">Publish at Scribd</a> or <a style="text-decoration: underline;" href="http://www.scribd.com/browse">explore</a> others:		  <a style="text-decoration: underline;" href="http://www.scribd.com/browse?c=132-marketing">Marketing</a> <a style="text-decoration: underline;" href="http://www.scribd.com/browse?c=123-business">Business</a></div>
<i></i><p><a href="http://www.davidharkins.com/presentation/presentation-updating-your-skill-set-for-crm-how-to-achieve-personal-success/">PRESENTATION: Updating your personal skill-set for CRM</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></content:encoded>
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		<title>PRESENTATION: The Secret to Effective Data Stewardship</title>
		<link>http://www.davidharkins.com/technology/presentation-the-secret-to-effective-data-stewardship/</link>
		<comments>http://www.davidharkins.com/technology/presentation-the-secret-to-effective-data-stewardship/#comments</comments>
		<pubDate>Tue, 02 Oct 2001 02:06:32 +0000</pubDate>
		<dc:creator>Dave Harkins</dc:creator>
				<category><![CDATA[Presentation]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Data Management]]></category>

		<guid isPermaLink="false">http://www.davidharkins.com/?p=97</guid>
		<description><![CDATA[<p><p>The Secret to Effective Data Stewardship</p> <p>Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.</p> <p><a style="margin: 12px auto 6px auto; [...]</p><p><a href="http://www.davidharkins.com/technology/presentation-the-secret-to-effective-data-stewardship/">PRESENTATION: The Secret to Effective Data Stewardship</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></description>
			<content:encoded><![CDATA[<p>The Secret to Effective Data Stewardship</p>
<p>Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.<span id="more-97"></span></p>
<p><a style="margin: 12px auto 6px auto; font-family: Helvetica,Arial,Sans-serif; font-style: normal; font-variant: normal; font-weight: normal; font-size: 14px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; display: block; text-decoration: underline;" title="View The Secret of Effective Data Stewardship document on Scribd" href="http://www.scribd.com/doc/8531457/The-Secret-of-Effective-Data-Stewardship">The Secret of Effective Data Stewardship</a> <object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="100%" height="500" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="id" value="doc_316876832460819" /><param name="name" value="doc_316876832460819" /><param name="align" value="middle" /><param name="quality" value="high" /><param name="play" value="true" /><param name="loop" value="true" /><param name="scale" value="showall" /><param name="wmode" value="opaque" /><param name="devicefont" value="false" /><param name="bgcolor" value="#ffffff" /><param name="menu" value="true" /><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><param name="salign" /><param name="src" value="http://documents.scribd.com/ScribdViewer.swf?document_id=8531457&amp;access_key=key-b22zhbg7yijoc7rqgkz&amp;page=1&amp;version=1&amp;viewMode=" /><embed id="doc_316876832460819" type="application/x-shockwave-flash" width="100%" height="500" src="http://documents.scribd.com/ScribdViewer.swf?document_id=8531457&amp;access_key=key-b22zhbg7yijoc7rqgkz&amp;page=1&amp;version=1&amp;viewMode=" allowscriptaccess="always" allowfullscreen="true" menu="true" bgcolor="#ffffff" devicefont="false" wmode="opaque" scale="showall" loop="true" play="true" quality="high" align="middle" name="doc_316876832460819"></embed></object></p>
<div style="margin: 6px auto 3px auto; font-family: Helvetica,Arial,Sans-serif; font-style: normal; font-variant: normal; font-weight: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; display: block;"><a style="text-decoration: underline;" href="http://www.scribd.com/upload">Publish at Scribd</a> or <a style="text-decoration: underline;" href="http://www.scribd.com/browse">explore</a> others:		  <a style="text-decoration: underline;" href="http://www.scribd.com/browse?c=115-general">General</a> <a style="text-decoration: underline;" href="http://www.scribd.com/browse?c=114-technology">Technology</a></div>
<i></i><p><a href="http://www.davidharkins.com/technology/presentation-the-secret-to-effective-data-stewardship/">PRESENTATION: The Secret to Effective Data Stewardship</a> | <a href="http://www.davidharkins.com">Dave Harkins</a></p>]]></content:encoded>
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