A company can only control its intention, its action and its reaction. If you think about it, this is only about 1/4 of a brand’s value when it plays out in daily interactions between the customer and the company. The customer controls the remaining 3/4 of the brand’s value based on their perceptions of how the company delivers, whether it be product quality, service and fit with the customers needs, values and expectations.
Continue Reading →The misalignment of needs, values, and expectations means that the message and the mission of many nonproft organizations no longer connects in a meaningful way with new generations of prospective donors. This lack of a mission connection is the underlying reason, not the economy, for the decline in giving to majority of nonprofits and educational institutions today.
Continue Reading → Golden Handcuffs eventually create what I call, “Golden Anchors”; employees who are too vested to leave, too secure in their current position and responsibilities, and too comfortable with their personal lifestyle. Beware of these Golden Anchors, for they are the quiet saboteurs of any change initiative within your organization.
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