In recent months, I have encountered a number of people who are new to their jobs. They’ve come from outside the organization for which they now work and they were hired in part because of the good work they had done with their former companies. No doubt, they were [...]

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Growing up, I learned quickly how to determine when my dad wanted my attention. He could add a certain tonal quality, let’s say, to the delivery of a sentence that let me know I needed to focus on what he was saying. He never raised his voice, but I [...]

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Trust is still the currency

On October 28, 2008 By

As Web 2.0 and social networking technologies gain a greater foothold on our culture, I often hear LinkedIn.com founder Reid Hoffman’s quote, “Privacy is an old man’s concern,” tossed about. There is some truth to that, I suppose. Although I suspect the real issue is “trust” and not [...]

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Recently I had the privilege of proposing a couple of new product ideas to a small group of folks. Both ideas involved new media, never before used by the organization in this fashion.  Early in the conversation one member in the group said something like, “…in the [...]

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When I was the CMO of a software engineering firm at the end of the dot com era, my boss would find a way to work, “If it’s a good idea, it’s worth doing poorly,” into every conversation.  When I got over the annoyance of it, I realized he [...]

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I like change, except…

On October 15, 2008 By

I like change. I like the excitement and energy of something new. I like the experience of interactions with new people, places and things. I’m invigorated by change and actively seek opportunities for change in my daily life. I live my life in [...]

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Customers are Channel Neutral

Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.

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Piloting a CRM Initiative: Balancing People Process and Technology

Please note that this presentation is Dave Harkins’ work created in other partnerships or organizations and the design templates have not been changed. Additionally, this content may now be dated but can still be used as an idea starter for your specific needs.

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